Delete your SignBuddy account

SignBuddy is made by New Driver Programme LTD. You can delete your account and data at any time.

In the app

• Open SignBuddy and go to Settings.
• Tap Account.
• Tap Delete my account and confirm.

Your account is deleted straight away.

Without the app

Email reply@newdriverprogramme.com from the email address on your account and ask us to delete it. If you signed in with Apple and hid your email, tell us that, and we will help you prove the account is yours. We delete it within one month, and usually much sooner, and email you when it is done.

What is deleted

Everything linked to your account: your sign-in, name, theory test date, progress, mock test results, streaks, coins, XP, badges, rewards, perks claimed, consent records, feedback you sent, parent sharing, and the record of offers you saw.

What is kept

• Backups are overwritten within 7 days.
• A record that a deletion was asked for and done, holding a random account number and the dates only, so we can show we did it.
• App usage events with your account removed, so they no longer identify you.
• If someone you shared progress with asked us to stop emailing them, we keep their email address on a do-not-email list. This holds nothing about you.
• Details you chose to send to a partner (for example a driving school offer) are already held by that partner. Ask them directly to delete them.

Deleting your account cannot be undone.